Cancellation and Refund

Dr Ashish Saini (“us”, “we”, or “our”) operates the Dr Ashish Saini website (the “Service”).

This page informs you of our policies regarding Cancellation and refund when you use our Service.


  • While Dr Ashish Saini will try to ensure a confirmed appointment with a medical service provider (like a doctor or diagnostic lab) for a User who requested an appointment on the Website, Dr Ashish Saini or its Partners do not guarantee that the User will get a confirmed appointment. Further, Dr Ashish Saini and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or if the medical service provider is not available as per the given appointment time.
  • Dr Ashish Saini or its Partners may provide value-added services which connect Users directly to the medical service providers via video call, voice call, text message, online chat or other electronic means and the information exchanged between the User and the medical service provider is stored and used in accordance with the Privacy Policy. However, it is at the discretion of the User, to avail of such Service if it is available.
  • After booking an appointment it will be applicable for 5 days, within which you can get consultation at no extra cost.


  • The Website provides you with the ability to pay online through a third-party payment gateway for some of the Services available on the Website.
  • If you choose to pay online, you may be directed to a third-party payment gateway to enable the processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Fortis shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

The cancellation and refund policy is only applicable to all online payments made through the mobile app and website for booking appointments. 

  • In case a cancellation is initiated by an end-user: – Before Schedule Appointment Time- 100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded.
  • After the Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded.
  • In case Cancellation is initiated by the relevant hospital due to the unavailability of a Doctor: – 100% of consultation Fees and Convenience fees will be refunded to the end user.
  • At the time of cancellation, the amount will be refunded via the same source of payment and will be subject to the payment terms of the source only. The amount will be refunded within 7 working days.

Changes To These Terms and Conditions

We may update our Terms And Conditions from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review these terms and conditions periodically for any changes. Changes to these are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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